Partners

Partners who sold your devices or hold an active maintenance agreement on them. Open a partner to manage its devices, permissions and activity.
Linked organizations
1 active · 1 pending · 24 devices covered
OrganizationTierStatus
NE
Nera (Thailand) Ltd.Partner of record · 18 devices · also a customer
Gold Active
HW
Huawei Technologies (Thailand) Co., Ltd.Invited 2d ago · takes over 6 Southern Thailand devices at renewal
Authorized Pending
Resend invitation
Cancel invitation

How partner links work

Links follow your devices — a partner appears here while they sold you units or hold an active maintenance agreement on them.
At each renewal, coverage can move — assign covered devices to a different partner and access follows the new agreement period.
You set each partner's scope — telemetry, tickets, sites or invoices, never your whole organization — and can change or revoke it at any time.
Every partner action lands in your audit log, attributed to their organization.
Federated identities

Linked organizations never see your users' credentials — sessions federate through account.riversync.com.

Invite an organization

Their admin receives an email to accept the link and assign their own users.
You can narrow scope to specific regions after they accept.
Tenant-to-tenant link

If they already use RiverSync, the invitation attaches to their existing organization automatically — they keep one sign-in across everything they do with RiverSync.